This website is operated by Pro-Direct Sport Ltd and its subsidiaries and affiliates (collectively, "us", "we" or "Pro-Direct Sport Ltd").
Pro:Direct is operated by Pro-Direct Sport Ltd. Pro-Direct Sport is a company incorporated in England and Wales, VAT number GB115152945, company number 04245687. Our registered office is at Torre House, Shaldon Road, Newton Abbot, Devon, England, TQ12 4PQ.
You will need to register with Pro:Direct to place an order for products through this website. If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.
If you are under 18, we ask that you get your parents or legal guardians’ permissions before completing your account registration. You must gain the bill payers permission before you place an order online. By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian.
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade, and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource. Any other use of materials on this website without the prior written permission of Pro:Direct is strictly prohibited.
If you believe that Copyright Infringement has occurred, please provide as much evidence as you are able and send it to us at firstname.lastname@example.org or at our postal address: Pro:Direct, Torre House, Shaldon Road, Newton Abbot, Devon, TQ12 4PQ. Please include enough information to allow us to contact you upon receiving your request.
USER SUPPLIED CONTENT
You may submit material to Pro:Direct in the form of comments, questions, suggestions or the like and these communications will be treated as, non-confidential and non-proprietary. In doing so you waive your right to claim material infringement, including the right to approve the way in which Pro:Direct uses such material. Material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty-free basis by Pro:Direct anywhere in the world in any media.
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. You agree that you will not use this website to implement software viruses, code, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website.
You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be commercially distributed without our permission.
Many of the product images displayed on Pro:Direct websites and in advertisements and catalogues have been created by our own professional team of photographers, Pre- Order products may display the manufacturer sample, the final released product may have slight differences in terms of colour or pattern. Once the final released product is received at Pro:Direct if we notice any differences to the sample the product will be re-shot and image changed on the websites.
All orders placed on our websites do not constitute a contract. All orders are subject to these Terms & Conditions and are subject to acceptance by Pro:Direct. When orders are placed on our websites, we will send an order confirmation that the order request has been acknowledged, this email does not constitute acceptance of the order. Our acceptance of the order is confirmed when delivery of the order is made to you.
As part of the order confirmation process, we will then request pre-authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order. Payment is captured when we dispatch goods to you. This still does not constitute acceptance of the order.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch.
If you are purchasing a personalised item, the payment will be taken before the item is sent for personalisation.
By submitting your payment details to Pro:Direct Sport, you accept that we will capture funds at the time stock is available for dispatch, Pro:Direct Sport will not accept liability for any charges applied by your card provider relating to the transaction.
Pro:Direct reserves the right to decline orders for bulk/high value purchases or the identification of a pricing or product description error. We reserve the right to change price and availability information without notice.
All orders placed through the Website are subject to Pro:Direct acceptance. This means that Pro:Direct may refuse to accept or may cancel any order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Pro:Direct will issue you a refund.
Please note that as a UK based business all of the prices shown on our website include UK sales tax (VAT). If you are placing an order from outside of the UK/EU please note that the UK sales element will not be removed or refunded, despite the sale not attracting UK VAT. The price that you pay when ordering from outside of the UK will be the full price advertised on the site. Pro:Direct is registered for sales tax in a number of countries around the world. If you are ordering from one of the following countries your local sale tax will be included in the price that you pay:
- Czech Republic
If you are ordering from a non-EU country, outside of the UK, and your country does not appear in the above list, you may be liable to pay your local sales tax, fees and importation costs applied by their local government by placing an order on the website. These fees vary from country to country and can change frequently. As such Pro:Direct is unable to give any indication as to what these costs may be and customers are advised to seek advice locally before placing an order.
Pro:Direct cannot be held liable for any fees associated with the import of the goods into your country. If you decide to not pay any fees when your order arrives into your country, any costs incurred by Pro:Direct as a result of retrieving your items may be withheld from any refund to you and Pro:Direct may pursue additional costs from the customer.
Please be aware that not all of our products can be shipped to all destinations. This could be due to Brand restrictions or a restriction on the material or product itself. Please see our FAQ section for further information.
Pro:Direct Sport will endeavour to display availability as accurately as possible. If we are unable to supply the goods requested, we will aim to assist you in finding a suitable alternative which you are happy with, however, a difference may be required to be paid. If you do not wish for an alternative product, we will cancel the order and any pending transaction promptly, please be aware that funds may take several days to reallocate in your account.
Some items have very limited availability, very occasionally we may need to limit the amount supplied per customer to try to ensure that as many customers as possible can gain access to them.
In accordance with the Consumer Contracts Regulations 2013, you have 14 consecutive days from the day you receive your parcel to cancel your contract with us.
Should you wish to do this we require written notification via email or post. You may do this either before you receive your parcel, or it can be placed within the parcel upon its return.
If goods have been dispatched, you will be expected to cover the cost of return or pay for the cost of retrieval if the courier hasn't yet delivered.
Any non-personalised cancelled items must be returned to us in resaleable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return.
We regret that we are unable to cancel orders for personalised items if the personalisation process has begun.
If you are purchasing a Pre-order Item, we will process a pre-authorisation when the order is first placed but ask that you ensure you have adequate funds in your account at the time of dispatch. Pre-order dates are provisional and we cannot be held responsible for any costs incurred for your time, or services paid for if there are delays or non-supply of product.
If you are purchasing a personalised item, we will process a pre-authorisation when the order is first placed but the payment will be taken before the item is sent for Personalisation, not before dispatch.
Pro:Direct regrets that once an order containing personalised items has begun the personalisation process it cannot be changed or cancelled. All Personalised items cannot be returned unless it has a genuine fault of the manufacturer.
Pro:Direct reserves the right to utilise our knowledge and expertise in positioning the personalisation on the product as well as the method of personalisation.
Once a sample has been approved as part of a Team Sports order, you will be unable to make additional changes. If a requested item is out of stock, we will require confirmation that we can personalise the available items
PARCELS LOST IN TRANSIT
If you do not receive your parcel within the specified delivery time shown in the Basket, please log in to My Account and track your parcel in My Orders. If your parcel is showing as delivered but you have not received it, please contact a member of our customer service team immediately so we can raise an investigation with the courier.
Generally speaking our carriers will not commence the investigation process for an international order (outside of the UK) until a parcel has been missing for 25 days or more.
Pro:Direct accepts no liability for parcels lost or misplaced after delivery is confirmed.
All goods supplied by Pro:Direct are from official sources and covered by the normal manufacturer's warranty. You can return any item within 28 days of receipt for a refund or to exchange the same item for an alternative size, but the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box, any tags attached and in new condition, (not used outside or on an abrasive surface).
UK customers - If you wish to return goods, please ensure that the item is adequately packaged, complete the returns form on the dispatch note and if required, include a brief note in the parcel to explain why the item is being returned.
You can visit https://www.royalmail.com/track-my-return/create/52 to create a free returns label.
Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We cannot be held responsible for items lost or delayed in transit on the way back to us.
Please note that we are unable to accept returns made in person to our Head Office.
Customers outside of UK - If you wish to return orders from outside of the UK you should contact our customer service team before making a return. Our team will advise on the best way to resolve the return query.
You should arrange for the item to be returned to us using a carrier of your choice. We recommend that you return your item via recorded/tracked delivery (using your national courier service is the most cost effective) as you are liable for the item until it is received by us and signed for.
You should return the item to the following address: Returns Department, Torre House, Shaldon Road, Newton Abbot, Devon, TQ12 4PQ.
Pro: Direct shall only reimburse your returns costs for a product if it is declared faulty by the returns department or if we have sent you an incorrect product. Please retain your receipt for the cost of returning the item. When you send this receipt to us, we will be happy to reimburse you these costs up to the following level:
- Returns being made from the EU - a maximum of £20/€23
- Returns being made from outside the EU - a maximum of £40/€45/US$65/AU$65
Faulty products - If you are not able to find a carrier please send us some pictures of the damage and we will see if we can process your claim without receiving the item back. Please note that we are not always able to process claims of faulty goods using images alone.
All goods will be inspected on return. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.
Personalised items - Regrettably, we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer.
If you believe that you have received a faulty product or there has been an error when personalising your item, please contact our customer service team who will be happy to help.
By using this website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Pro:Direct and if Pro:Direct is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a force majeure and Pro:Direct shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term force majeure shall be deemed to include any cause affecting the performance by Pro:Direct of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Pro:Direct and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
You agree to indemnify, defend and hold Pro:Direct, all of their associate companies, their directors, employees, information providers, licensor and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Pro:Direct as the case may be, in defence of any claim. Pro:Direct reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not, in any event, settle any matter without the written consent of Pro:Direct.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, none of Pro:Direct nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Pro:Direct have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Pro:Direct accept liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
We have the right to amend, remove or vary our services and/or any part of the Website (including our T&Cs) at any time.
If you have any comments, complaints or questions about our website or any of the products supplied to you, please let us know by:
• Filling in the form on the Contact Us page
• Emailing email@example.com
• Calling our Customer Services support line on +44 (0)371 423 2020
Monday – Friday 9am – 9pm
Saturday & Sunday 9am – 5 pm
Bank Holidays (Closed)
• Write to us at:
WEBSITE USE RESTRICTIONS
You may use the Content only for your own non-commercial use to participate in the website or to place an order or purchase products from Pro-Direct Sport Ltd.
Any other use is prohibited unless agreed to by Pro-Direct Sport Ltd in writing.
You agree not to change or delete any ownership notices from materials downloaded or printed from the website.
You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on the website, including user-generated content, without the prior written consent of Pro-Direct Sport Ltd, unless it is your own user-generated content that you legally submitted on the website.
To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you, so we can discuss our concerns.
Pro:Direct will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
Any details which are confirmed as fraudulent are passed to the UK police force in cooperation with Action Fraud (https://www.actionfraud.police.uk). Credit card fraud is illegal, and we will fully co-operate with the police and crime prevention agencies to prosecute those who break this law.
If you have any concerns/questions regarding our fraud processes, or you are in law enforcement and require information regarding a specific transaction, please contact firstname.lastname@example.org and a member of our Business Protection team shall be in contact.
Pro:Direct is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided and without warranties of any kind. To the fullest extent permitted by law, Pro:Direct disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a purpose and non-infringement. Pro:Direct cannot guarantee and does not promise any specific results from use of the Website. Pro:Direct does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, Pro:Direct does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. Pro:Direct reserves the right to change all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.
Date of last revision: January 2019